The Level 3 English for Customer Service course focuses on teaching learners how to effectively deal with all aspects of customer service in English.

Required Level of English

This is a Level 3 course aimed at students with at least an intermediate level of English.

Course Duration

This course contains 30 learning hours.

Assessment Method

The course contains 10 units and at the end of each unit there are tasks to complete and submit to your tutor.  The tasks for each unit are graded and once all 10 units have been completed the average grade is calculated and this is the final grade that will appear on your certificate.

Accredited by ALAP

This course is accredited to Level 3 by UK based specialist awarding organisation ALAP, Awarding Language Acquisition for Professionals.

Course Contents

  • Accepting and making calls to customer by telephone
  • Taking new orders from clients
  • Dealing with customer complaints successfully
  • Managing and training your customer service team effectively
  • Developing relationships with top customers
  • Dining out with a client
  • Presenting a product and making recommendations to a client
  • Dealing with a customer audit
  • Accepting feedback and responding to evaluation from a client
  • Working well with customers from different cultures