This course is designed to give hotel housekeeping staff and porters the English language and skills necessary to enable them to communicate effectively with guests, thus increasing their level of customer service skills  and job satisfaction.  The course covers practical skills in speaking, listening, reading and writing as appropriate to everyday tasks.

Why hotel porters and housekeeping staff should study this course:

  • your employees are more engaging, able participate in small talk.
  • your employees are able to feel more confident in their jobs lending to increased staff satisfaction and thus retention.
  • your guests feel they have received excellent service, often becoming repeat customers and recommending your establishment to others.

Required Level of English

This is a Level 2 course aimed at students with at least an elementary level of English.

Course Duration

This course contains 20 learning hours.

Assessment Method

The course contains 10 units and at the end of each unit there are tasks to complete and submit to your tutor.  The tasks for each unit are graded and once all 10 units have been completed the average grade is calculated and this is the final grade that will appear on your certificate.

Accredited by ALAP

This course is accredited to Level 2 by UK based specialist awarding organisation ALAP, Awarding Language Acquisition for Professionals.

Course Contents

  • Unit 1 – Greetings & Useful Phrases and Small Talk
  • Unit 2 – Time & Date
  • Unit 3 – Directions
  • Unit 4 – Being of Assistance & Thank You and Goodbye
  • Unit 5 – Room Types & Room Contents
  • Unit 6 – Beds and Bedding & Preparing the Room
  • Unit 7 – Facilities & Cleaning Equipment
  • Unit 8 – Problems & Handling Complaints
  • Unit 9 – Parking & Transport
  • Unit 10 – Luggage: Terminology & Handling